Privacy

Glokidz Media Limited aims to provide a complete, personal and prompt service to all customers. Our business has developed by understanding our customers' requirements and ensuring that our products are unique and meet the highest quality standards.

1. ORDERING AND DELIVERY INFORMATION

1.1 We ship via a national courier, which has a delivery time of 2 to 3 days. We can arrange for next day Special delivery, please contact us and we will advise you of the cost for this service.

1.2 We endeavour to process your order as quickly as possible and will usually despatch your goods within 5 days of receiving the order (subject to receiving satisfactory payment, see section 2 below). If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.

1.3 We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.


2. PAYMENT

2.1 We accept credit/debit card payments on line and also over the telephone, fax or email. Alternatively you can pay by cheque providing it is drawn on a UK bank and has the cheque guarantee number and expiry date written on the reverse. Please enclose your cheque with the completed order form made payable to "Glokidz Media Limited" and send to:
Glokidz Media Ltd. PO BOX 13520, Birmingham, B28 1BQ.

2.2 Goods will only be despatched once full payment has been received and the cheque has been cleared. Please allow up to 5 working days for us to process your cheque payment.


3. PRODUCT DESCRIPTION

3.1 We aim to describe each product as accurately as possible. However, where products are made to order or individually hand crafted, this may cause the materials, design and colour to vary from those illustrated. Consequently we cannot be held responsible for any changes to the final product as a result of the above.

3.3 Due to production availability or ceased manufacturing of an item we will inform you and propose other alternatives. Should you not be satisfied with the proposed alternatives then you will be entitled to a full refund of any amount paid.


4. PASSING OF RISK

4.1 The risk in the goods shall be passed to you upon delivery of the product. Our liability in relation to delivery will end at this stage. However, we will always retain the title to the goods until payment for the goods has been received at our office and any funds cleared, where applicable.

IT IS YOUR RESPONSIBILITY TO CHECK THE GOODS UPON DELIVERY. WE CANNOT ACCEPT ANY CLAIM FOR DAMAGED GOODS UNLESS NOTIFIED TO US WITHIN 24 HOURS OF ACCEPTING DELIVERY.


5. GENERAL

5.1 We reserve the right not to produce any order that we deem unacceptable. In such circumstances we will refund in full the amount you have paid.

5.2 We reserve the right to alter our terms and conditions, products and prices without giving prior notice. It is your responsibility to check whether there has been any variation to any of our terms and conditions.

5.3 Glokidz Media Ltd will attempt to ensure that the details on the website are accurate and up to date. However, we cannot guarantee that our website is free of any discrepancies. We do not make any warranties that our site is free of viruses or other disruptive properties. We therefore cannot be held responsible for errors or omissions.

5.4 All warranties, whether made expressly or by implication in respect of this website or the content, information or products included in the website including, without limitation, warranties regarding merchantability and fitness for specific purpose are hereby excluded as far as permitted by law. This does not affect your statutory rights as a consumer.

5.5 Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of the use of our website or the products and services offered. Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.

5.6 Our terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English Courts.


REFUND POLICY

1. We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day "cooling off" period. If you decide to return an item that you do not like then you must contact us first by telephone anytime up to 7 working days starting the day after delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is in perfect condition with all the original packaging. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item then we shall deduct a collection fee of £12 from the price of the goods and the balance shall be paid to you.

If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns

2. In the case of personalised products that have been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.

3. Our policy on returns does not affect you Statutory Rights as a consumer. If goods are received damaged or faulty or not what was ordered then we will offer you a refund or if you prefer an alternative product. In such as case please contact us by phone in the first instance. Please note that you must contact us first before the goods are returned in order for us to decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable delivery cost of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. We also recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.

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